Cordless Saw Troubleshooting

This article covers the procedure of starting your cordless garden saw.

1. Ensure battery pack is fully charged - charging time varies depending on model. Please check the 'technical data' section of your user manual.
2. Install the battery pack by aligning the ribs on both sides of the battery pack with the slots in the housing, and slide it in place.
3. Always insert it all the way, until it locks in place with a click sound.
4. To switch on, press the trigger and the front handle safety switch at the same time.
5. To switch off, release either the safety switch or trigger.

• Always release the on/off trigger before inserting or removing the battery.
• Never attempt to lock the dual safety-switch system in the on position.

Overview

If your cordless garden saw is not working as expected, performing a quick battery check can help identify whether the issue is related to the battery, its charge level, or the charger.

The battery system includes a built-in charge indicator and a secure locking mechanism to ensure correct installation. A properly functioning charger should also generate a slight warmth in the battery during charging, indicating active charge transfer.

Step-by-Step Guide – Battery Check

Step 1: Check Battery Charge Level

• Ensure the battery is fully charged before use.
• Press the test button located on the front of the battery.

1. Observe the indicator lights:
2. Full or multiple lights = sufficient charge
3. Low or no lights = battery needs charging

Step 2: Check Battery Installation

• Insert the battery into the saw.
• Push firmly until you hear a definitive click.
• This click confirms the battery is securely locked in place.
• If no click is heard, remove and reinsert the battery.

Step 3: Verify Battery Fit

• Check that the battery is fully seated and does not move or feel loose.
• Ensure there is no dirt or debris in the battery connection points.

Step 4: Check Charger Function (If Charging Issues Occur)

• Place the battery on the charger.
• Confirm the charger is connected to a working power outlet.

1. During charging, the battery should gradually become slightly warm.
2. This is normal and indicates the charging process is working.

• If the battery remains completely cold during charging, recheck connections or test another outlet if available.

This article will cover the soft fixes you can take if your blades aren't cutting on your cordless saw.

WARNING! Wear safety gloves when working on the cutting device and close to it! Use appropriate tools to remove debris e.g. a brush or wooden stick! Never use your bare hands! 

1. Ensure the machine is switched off.
2. Please check that there is no debris i.e. branches or dirt in between the teeth of the blades.
3. If the blade is blunt, you can try sharpening it by using a blade-file. Ensure you wear protective gloves.
4. If the blade is heavily worn or damaged, please do not use. Please take the machine to a local repair shop to be replaced by a specialist.
5. Apply a small amount of suitable lubricant along the edge of the cutting device to retain a good cutting performance. (We recommend multi-purpose grease).
6. If there is no sign of damage or wear, then it is likely to be an issue with the gearing at the base of the blade. Please contact our Warranty Technical Helpline to discuss the next steps.  If your machine is out of Warranty please contact a local Garden Machine Repairer near you.

Note: Do not cut foliage thicker than the stated cutting capacity (refer to your manual) - this ranges from 14mm-24mm, depending on the size of the gaps on your blade.

On some models, the blade cover / sheath is tightly fitted onto the blade.

Do not worry - it will come off - you just need to give it a very good pull / yank. Also, wiggling it can help. It should go back on with a good shove.